Hello, nice to meet you!

Francisco Jr

Front-end Developer Back-end Developer Mobile Developer Infrastructure Analysist Portugal is my passion Photography is another passion Cooking too!

January 4, 2017

#Petrobras
#Stefanini
ARS
Coordinator
Help Desk
IT Support Technician
Office
VBScript
Visual Basic 6
Windows

2001 - IT Support Technician


As a help desk technician, I assisted users in market and proprietary applications, locally and over the phone. In parallel, I developed several automation solutions that reduced the need for on-site technical assistance, as well as documenting several processes that were performed in an unadjusted manner.

In 2002 I coordinated (informally) the team for a brief period, participating in audits and meetings of indicators, standardization and quality of care. The team had ten technicians who served approximately 1,000 users.

I left the team invited to work on a corporate IT project at Petrobras.

Project start year: 2001
Duration: 1 year
Position: IT Support Technician
Role: Help Desk, Developer
Working for: Stefanini
Client: Petrobras
Companies:
Francisco Jr

I have been working with computers since I was 16 years old. I started doing support for my friends, soon making it my profession. I attended my second degree in electronics, then I graduated in computer networking and finally postgraduate in analysis, project and systems management. I have worked in several companies over the last 20 years, such as Atos Origin, Accenture, BRQ and Stefanini, with Petrobras as customer, where I spent 15 years working in the Exploration and Production (E&P) area. I worked in one of the company's main systems, Siplex, where I worked in more than 17 systems and countless tasks, from infrastructure, back-end development, front-end development and project coordination.

0 comments:

Post a Comment

SEND ME A MESSAGE